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<p>Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book highlights roles and techniques that are proven to accelerate issue detection and prevention by 30% or more.</p> <p>With the author's vast experience in tech support, he has developed techniques and skills that allow engineers to gain customer insights faster and through new and insightful sources that are within their reach. You will develop a deep understanding of the impact of issues; understand and optimize the speed of the engineering feedback loop (issue resolution time); and develop the ability to calculate the cost of the issues or customer friction to the business (in aggregate and on a case-by-case basis).</p> <p>Organizations can save significant money and add additional revenue by addressing customer friction proactively in collaboration with product, engineering, and site reliability engineering (SRE) functions and reduce the average time of an issue resolution by 80%.</p> <p>The cross-functional leadership, mentoring, and engineering techniques you’ll learn from this proactive stance are very valuable and teachable, and this book will show you the path forward.</p> <p><strong>What You Will Learn</strong></p> <ul> <li>Gain the techniques and tools necessary to validate customer journey success in production</li> <li>Contribute to customer-centric key performance indicators (KPIs) on executive dashboards</li> <li>Create meaningful insights and data points that allowed the feedback loop to be optimized and efficient</li> </ul> <p><strong>Who This Book is For</strong></p> <p>Professionals participating in the value stream of digital software engineering for the benefit of customer experiences, directly or indirectly. You may be an engineer practicing DevOps or site reliability, or you might be a product owner, UX designer, or researcher. You might be working in support and seeking for new ways to engage with your engineering teams.</p>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。
7,292円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Digital Customer Experience Engineering Strategies for Creating Effective Digital Experiences【電子書籍】[ Lars Wiedenhoefer ]
<p>What are the key elements of your Cyber Assurance performance improvement system, including your evaluation, organizational learning, and innovation processes? How important is Cyber Assurance to the user organizations mission? What are the performance and scale of the Cyber Assurance tools? What a...
7,703円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Cyber Assurance A Complete Guide - 2020 Edition 【電子書籍】[ Gerardus Blokdyk ]
<p><strong>A Tibetan Buddhist teacher offers guidance on maintaining a state of awarenessーdemonstrating how enlightenment can be found at any time, in our everyday lives</strong></p> <p>The paradox of awareness is very profound and yet very simple. It can't be described because it has no objective qualit...
2,509円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア The Magic of Awareness 【電子書籍】[ Anam Thubten ]
<p>"William Blake: A Study of His Life and Art Work" by Irene Langridge delves into the intricate world of one of the most enigmatic figures in English literature and art. Blake, a visionary poet and painter, is celebrated for his unique style that blends mysticism with social commentary. Langridge ex...
166円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア William Blake: A Study of His Life and Art Work 【電子書籍】[ Irene Langridge ]
*** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個...
3,015円
 税込 送料別 カードOK  Glomarket ペーパーバック、初心者のための株式市場投資: 不労所得を獲得して生計を立てるための取引 Paperback, Stock Market Investing for Beginners: Trading for a Living Earning Passive Income
<p>Digital health is the use of digital technologies to improve health outcomes, access, quality, and efficiency of healthcare services. It encompasses a wide range of applications, such as mobile health, telemedicine, computer vision, artificial intelligence, blockchain, virtual and augmented reality, and more.....</p> <p>Kindly click on the "buy button"to buy now</p>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。
1,405円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Digital health journal 【電子書籍】[ Dr. Chris N. Amaya ]
*** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個...
30,474円
 税込 送料別 カードOK  Glomarket プロジェクトファイナンスの原則 Academic Press paperback Book, Principles of Project Finance
<p>"Get ready to turn the invisible visible and stand in the true power of your leadership."</p> <p>You have run large teams. You are not new to leadership. And yet, you are often exhausted at the end of the day. You feel like a servant to the company. You often wonder, isn't there a better way of doing this?</p> <p>As a leader at the upper echelons of a company, the relationships that you have matter more than the deliverables themselves. Your relationships are the only way you can get things done at this level. AND. In order to have successful relationships, you first have to attend to the relationship you have with yourself. It is vital to know yourself in order to know how to be successful with other people. The inner work required to accomplish this, and reach the power and influence you want, is what this book is all about.</p> <p>Over the course of this book, Rachel Rider shares with you the process she's only ever shared with her elite clientele: a step-by-step to the very skills and inner work you need to cultivate this relationship with yourself so you can master the interpersonal in your career.</p>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。
750円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Who You Are Is How You Lead 【電子書籍】[ Rachel L. Rider ]
<p>The world's leading economies are facing not just one but many crises. The financial meltdown may not be over, climate change threatens major global disruption, economic inequality has reached extremes not seen for a century, and government and business are widely distrusted. At the same time, many...
5,870円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア The Economics of Enough How to Run the Economy as If the Future Matters【電子書籍】[ Diane Coyle ]
<p>In difficult markets and uncertain times, entrepreneurial ideas thrive.</p> <p>Usually highly ingenious at identifying new opportunities, entrepreneurs are extremely adept at sowing successful seeds in the otherwise rockiest of grounds. But ideas can only get you so far and many entrepreneurs fail when...
1,760円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Show Me the Money How to Raise the Cash to Get Your Business Off the Ground - New Revised Edition【電子書籍】[ Alan Barrell ]
<p>China is hot. The world sees a glorious future for this sleeping giant, three times larger than the United States, predicting it will blossom into the world's biggest economy by 2010. According to Chang, however, a Chinese-American lawyer and China specialist, the People's Republic is a paper drago...
1,142円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア The Coming Collapse of China 【電子書籍】[ Gordon G. Chang ]
<p>This publication, published by SamEnrico, covers How to Start a Detergent (synthetic) Business (Beginners Guide)</p>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。...
2,515円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア How to Start a Detergent (synthetic) Business (Beginners Guide) 【電子書籍】[ Tilley Gema ]
<p>After healing her own unhealthy relationship with money, and transforming her financial disaster into prosperity and security, Karen McCall created a recovery program she has now used for more than twenty years to help individuals, couples, and businesses large and small. In the midst of her money troubles, she saw a need for something other than financial planners, accountants, and credit counselors. These experts could tell her what she should be doing differently, but she needed someone to help her understand the underlying causes of chronic, self-defeating overspending and credit card debt, underearning, and low or no savings. To save herself, she created practical, holistic tools that address these sources of pain and shame. McCall’s program supports people as they uncover their deep-seated attitudes about money; provides simple, step-by-step tools for healing areas of physical, emotional, and spiritual deprivation; and teaches skills and strategies for experiencing lasting personal and financial fulfillment even in the midst of economic challenges and reversals.</p>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。
2,096円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Financial Recovery Developing a Healthy Relationship with Money【電子書籍】[ Karen McCall ]
*** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個...
4,725円
 税込 送料別 カードOK  Glomarket 不景気の好転:困難な時代の経営戦略 Portfolio paperback Book, The Upside of the Downturn: Management Strategies for Difficult Times
<p>This publication, published by SamEnrico, covers How to Become a Roll-up-guider Operator</p>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。
2,515円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア How to Become a Roll-up-guider Operator 【電子書籍】[ Otis Glinda ]
<ul> <li><strong><em>Para rezar conscientemente, entendendo e vivendo o significado profundo desta Oração!</em></strong></li> <li><strong><em>Para aproveitar a Felicidade que esta Oração pode gerar na sua vida!</em></strong></li> <li><strong><em>O principal objectivo da nossa existência é viver com Vida (Felicidade)!</em></strong></li> </ul> <p>Jesus ia buscar à Oração a energia que necessitava para ter Vida, o que lhe permitiu até enfrentar a morte física!</p> <p>Portanto é uma questão de Vida interior (ou de morte) nós arranjarmos (ou não arranjarmos) tempo para rezar, de modo a regenerar o nosso interior do desgaste dos problemas, e sermos felizes em cada instante!</p> <p>Quando lhe pediram para ensinar a rezar, Jesus só ensinou o Pai Nosso! Assim, esta Oração contém o principal para a nossa oração, mas normalmente é rezada de modo mecânico, como um “robot”, e sem se saber o significado profundo das frases que se estão a rezar, não servindo, portanto, para nada!</p> <p>Neste livro é apresentada uma investigação aprofundada feita no original grego do Pai  Nosso, de modo a alcançar o significado profundo do que se está a rezar, com aplicação à vida de cada dia, de modo a que quem rezar esta Oração possa aproveitar para ter Vida (Felicidade), e em abundância, em cada momento da sua existência!</p> <p>Este livro foi inicialmente publicado em papel, pela editora Paulus, com o ISBN 978-972-30-1408-2</p>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。
463円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Do Pai Nosso para a Vida Vers?o em portugu?s de Portugal【電子書籍】[ Ant?nio Manuel Esteves dos Santos Casimiro ]
<p>What is your plan to assess your security risks? Does your organization need more Cloud AI education? Are you satisfied with your current role? If not, what is missing from it? How does the organization define, manage, and improve its Cloud AI processes? Why do and why don't your customers like you...
7,204円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Cloud AI A Complete Guide - 2019 Edition 【電子書籍】[ Gerardus Blokdyk ]
<p>This book introduces the fundamental principles of accessible and inclusive sport venue management, with a focus on people with disability. It offers a social?ecological analysis of how governments, businesses, the disability social movement, sports organisations, and their stakeholders can, and sh...
5,938円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Accessibility in Sport Management International Venue Perspectives【電子書籍】[ Simon Darcy ]
<p>The Aluminum Extruded Products South Korea eBook provides 14 years Historic and Forecast data on the market for each of the 22 Products / Services covered. The Products / Services covered (Aluminum extruded products) are classified by the 5-Digit NAICS Product Codes and each Product and Services is...
3,379円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Aluminum Extruded Products in South Korea Product Revenues【電子書籍】[ Editorial DataGroup Asia ]
*** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個...
14,203円
 税込 送料別 カードOK  Glomarket モジュール式建物 - オーナーズ ガイド: 基本的な商業用モジュール式建築 CREATESPACE paperback Book, Modular Buildings - Owner's Guide: Basic Commercial Modular Construction
<p>What are all of our Large-Scale Agile Development domains and what do they do? How do we measure risk? Who is responsible for errors? How do we foster innovation? If you used Agile in the past, but do not now, why?</p> <p>Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.</p> <p>Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'</p> <p>This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Large-Scale Agile Development investments work better.</p> <p>This Large-Scale Agile Development All-Inclusive Self-Assessment enables You to be that person.</p> <p>All the tools you need to an in-depth Large-Scale Agile Development Self-Assessment. Featuring 863 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Large-Scale Agile Development improvements can be made.</p> <p>In using the questions you will be better able to:</p> <p>- diagnose Large-Scale Agile Development projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices</p> <p>- implement evidence-based best practice strategies aligned with overall goals</p> <p>- integrate recent advances in Large-Scale Agile Development and process design strategies into practice according to best practice guidelines</p> <p>Using a Self-Assessment tool known as the Large-Scale Agile Development Scorecard, you will develop a clear picture of which Large-Scale Agile Development areas need attention.</p> <p>Your purchase includes access details to the Large-Scale Agile Development self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:</p> <p>- The latest quick edition of the book in PDF</p> <p>- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...</p> <p>- The Self-Assessment Excel Dashboard</p> <p>- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation</p> <p>- In-depth and specific Large-Scale Agile Development Checklists</p> <p>- Project management checklists and templates to assist with implementation</p> <p>INCLUDES LIFETIME SELF ASSESSMENT UPDATES</p> <p>Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.</p>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。
7,204円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Large-Scale Agile Development A Complete Guide - 2019 Edition 【電子書籍】[ Gerardus Blokdyk ]
<p>Corporate social performance has come of age. In a business environment characterized by its perpetual state of flux, the ability to recognize and react to global forces becomes paramount. The fallout of such rapid change - the fast-paced developments in communications and technology, the continual...
11,354円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Corporate Social Performance: A Stakeholder Approach 【電子書籍】[ Stuart Cooper ]
<p>Mit diesem Buch bekommen Sie jeden Einzel- oder Konzernabschluss in den Griff! Hier eignen Sie sich umfassende Kenntnisse an, die Sie zur Erstellung und zum Verstehen eines Abschlusses brauchen. Erg?nzend lernen Sie Grundlagen der Lageberichterstattung und Nachhaltigkeitsberichterstattung kennen. D...
8,400円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Bilanztraining Jahres- und Konzernabschluss, Lage- und Nachhaltigkeitsbericht, Grundz?ge der IFRS【電子書籍】[ Inge Wulf ]
*** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個...
4,482円
 税込 送料別 カードOK  Glomarket ロバート・コリアー・レターブック: 第 5 版 Martino Fine Books paperback Book, The Robert Collier Letter Book: Fifth Edition
<p>"The Substance of Faith Allied with Science" by Sir Oliver Lodge explores the intersection of scientific inquiry and spiritual belief. Lodge, a prominent physicist and a pioneer in the field of psychical research, argues that faith and science are not mutually exclusive but can coexist harmoniously. He delves into various scientific principles and their implications for understanding the universe, while also addressing the deeper questions of existence and the human experience. Through his work, Lodge seeks to bridge the gap between empirical evidence and spiritual understanding, inviting readers to consider a more integrated worldview.***In this thought-provoking text, Lodge emphasizes the importance of open-mindedness in both scientific and spiritual pursuits. He encourages readers to embrace a holistic approach to knowledge, where scientific discoveries can enhance, rather than diminish, spiritual beliefs. By examining the nature of consciousness and the possibility of life beyond physical existence, Lodge presents a compelling case for the compatibility of faith and reason. His insights challenge conventional thinking and inspire a dialogue that continues to resonate with those seeking to reconcile their scientific understanding with their spiritual beliefs.</p>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。
166円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア The Substance of Faith Allied with Science (6th Ed.) 【電子書籍】[ Sir Oliver Lodge ]
<p>Adversity comes in all shapes and sizes. Why do many people and organizations succumb to adverse situations and only a few rise above them? In A to B, Hersh Bhardwaj uses the power of storytelling to move from adversity to breakthrough. Combining the ancient wisdom of 1001 Arabian nights and popula...
1,397円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア A to B How to Move from Adversity to Breakthrough With Powerful Storytelling【電子書籍】[ Hersh Bhardwaj ]
<p>[Your ambitions, visions, aspirations, genuine desires etc will end up in illusion without a “business support”. It is not enough to dream. Dreams are bound to end up as mere mental pictures or baseless imaginations without the funding it requires to make such tangible realities.</p> <p>The difference ...
1,398円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア 360 Degrees Entrepreneur ...business leadership devotional【電子書籍】[ Dominion Oluyadi ]
<p>100 verit? assurde sulla finanza. Un libro diretto, ironico e senza filtri: tra psicologia, storia economica, comportamenti folli e truffe legalizzate. Alcune cose ti faranno ridere. Altre ti faranno male.</p>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こ...
952円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア 100 Schiaffi Finanziari 【電子書籍】[ 100 Schiaffi ]
<p>Actualmente el cliente es el que tiene el poder en su mano v?a smartphone. Las reglas del juego han cambiado y aquellas organizaciones que no sean capaces de verlo y de tenerlo en cuenta pueden dar por seguro que tienen sus d?as contados. Si eres de los que piensan que para tener ?xito en la actual era de la experiencia lo m?s importante es poner al cliente en el centro del negocio, este es sin duda el manual que estabas buscando.</p> <p>Despu?s de leer este libro, conocer?s y ser?s capaz de implantar en tu empresa el modelo Valor con Valores?, que te ayudara? a orientar estrat?gicamente la cultura de tu empresa hacia tus clientes y a desarrollar acciones de probada solvencia para conseguir sorprender a tus clientes y lograr resultados extraordinarios. La f?rmula infalible para enamorar a tus clientes se apoya en tres pilares:</p> <ol> <li>Valorar a los empleados: generando un mayor compromiso sobre los resultados.</li> <li>Aportar valor al cliente: a trav?s de una experiencia memorable.</li> <li>Aumentar el valor de la compa??a: incrementando el resultado del negocio.<br /> Actualmente el cliente es el que tiene el poder en su mano v?a smartphone. Las reglas del juego han cambiado y aquellas organizaciones que no sean capaces de verlo y de tenerlo en cuenta pueden dar por seguro que tienen sus d?as contados. Si eres de los que piensan que para tener ?xito en la actual era de la experiencia lo m?s importante es poner al cliente en el centro del negocio, este es sin duda el manual que estabas buscando.<br /> Despu?s de leer este libro, conocer?s y ser?s capaz de implantar en tu empresa el modelo Ventas con Valor?, que te ayudar? a orientar estrat?gicamente la cultura de tu empresa hacia tus clientes y a desarrollar acciones de probada solvencia para conseguir sorprender a tus clientes y lograr resultados extraordinarios. La f?rmula infalible para enamorar a tus clientes se apoya en tres pilares:<br /> Valorar a los empleados: generando un mayor compromiso sobre los resultados.<br /> Aportar valor al cliente: a trav?s de una experiencia memorable. Aumentar el valor de la compa??a: incrementando el resultado del negocio.</li> </ol>画面が切り替わりますので、しばらくお待ち下さい。 ※ご購入は、楽天kobo商品ページからお願いします。※切り替わらない場合は、こちら をクリックして下さい。 ※このページからは注文できません。
1,191円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Customer experience La f?rmula del ?xito para enamorar clientes【電子書籍】[ Marcos ?lvarez Orozco ]
<p>El concepto de inteligencia emocional ha alcanzado un notable ?xito en los ?ltimos a?os. Con ?l nos referimos a la capacidad de sentir, entender, controlar y modificar estados de ?nimo en uno mismo y en los dem?s. Este libro le servir? de introducci?n a conceptos tan interesantes dentro de esta esp...
1,000円
 税込 送料込 カードOK  楽天Kobo電子書籍ストア Inteligencia emocional en una semana 【電子書籍】[ Jos? M? Acosta ]
データー更新:2026/08/03 22:57:50


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